BILLING

Billing FAQ

Billing FAQ

1. When can I expect my next meter reading?

2. Is there a "grace period” for payments?

3. Do you accept payments over the telephone?

4. How often will I receive a bill?

5. Why didn't I receive a bill?

6. What is the average bill?

7. Why is this bill higher than the last bill I received?

8. I am selling my house. What do I need to do to close out my account with the Hicksville Water District?

9. How do I have my water service turned on?

10. Who is responsible for the repair of water service lines?

11. Why do I have to pay for water that results from a leak?

Q: When can I expect my next meter reading?
A: The date is located on your bill, just below the Consumption and Amount Due area. (top of page)

Q: Is there a "grace period” for payments?
A: In keeping with New York State Town Laws, the due date indicated on your bill is the absolute deadline. There is no grace period. (top of page)

Q: Do you accept payments over the telephone?
A: No. Payments can only be made by mail or in person at the following address. Never send cash in the mail and be sure to put your account number on the face of the check.
Hicksville Water District4 Dean StreetHicksville, NY 11801 (516) 931-0184
(top of page)

Q: How often will I receive a bill?
A: Meters will be read and consumers will be billed quarterly. No bills will be rendered or payment accepted for less then minimum charge. (top of page)

Q: Why didn't I receive a bill?
A: You should receive a bill every three months. If you didn't receive a bill within the scheduled timeframe, please call us at (516) 931-0184. (top of page)

Q: What is the average bill?
A: Each consumer's usage is determined by different variables, such as the number of people living in the home, size of lawn, size of house, etc. For this reason, we are unable to give a meaningful average. (top of page)

Q: Why is this bill higher than the last bill I received?
A: Many factors can contribute to fluctuations in your water bill.
Extreme weather conditions such as a drought or heavy rainfall the previous year can be a factor. Additionally, water consumption typically changes from one season to the next. For an accurate comparison, examine bills from corresponding periods of previous years, while considering rainfall recorded.
An increase in the number of people living in the residence can be a factor.
Another culprit could be a leak. Dripping faucets inside and outside are obvious sources, but look for other less visible signs as well. Listen for hissing noises around the toilet, which could indicate a shut-off valve is leaking. The underground sprinkler system is another area to check. Leaks can add up. For example, a hole that's 1/16" wide can leak as much as 74,000 gallons of water in 90 days. (add link to "Do it Yourself" under water facts) (top of page)

Q: I am selling my house. What do I need to do to close out my account with the Hicksville Water District?
A: Call the administration office at (516) 931-0184 with the following information:

1) Account #
2) Service Address
3) Seller’s Name
4) Seller’s Attorney’s Name, Phone Number, Fax Number and Address
5) Seller’s Forwarding Address
6) Purchaser’s Name
7) Purchaser’s Attorney’s Name and Phone Number and Fax Number
8) Provide closing date

You will need to make an appointment with the district for a final meter reading and inspection, for which there is a $5 service charge. (top of page)

Q: How do I have my water service turned on?
A: Hicksville Water District customers should call (516) 931-0184 to inquire about the situation. There may be a minimal charge and fees are associated with new, non-existing service. As soon as all requirements are met, service will be turned on. If a house is being sold, it is rare that the water would be turned off. (top of page)

Q: Who is responsible for the repair of water service lines?
A: The water service line and equipment belong to the property owners and shall be maintained at their expense. (top of page)

Q: Why do I have to pay for water that results from a leak?
A: Consumers of the Hicksville Water District are responsible for all the water that passes through their meters including the water lost by a leaking meter. Moreover, in the event a service line is leaking before the meter, the district may estimate the cost of water that is not metered. (top of page)